We are searching for a dedicated Call Center Manager who can coach and motivate call center agents as they field calls from our drivers and riders. The Call Center Manager will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act a resource to agents.
To succeed as a Call Center Manager, you should be focused on helping your team build necessary skills and knowledge so they can better support our drivers and riders. You should be supportive, communicative, and attentive.
Call Center Manager Responsibilities:
Call Center Manager Requirements: